Frequently Asked Questions

What hours are your offices opened?

Monday to Friday 09:00 to 17:00. We are closed weekends and bank holidays.

How do I contact you?

You can email us at office@ledralettings.co.uk and we will contact you as soon as possible. Details are also available in your tenancy pack.

How do I contact you in case of an emergency?

Please call the office. If we are closed and there is a emergency, then please call our out of hours emergency only number 0203 150 0980. Please note, this number is only to be used in an emergency and is available from 5pm to 10pm weekdays and on weekend and bank holidays.

There's a fault at my property, what should I do?

Please email us at office@ledralettings.co.uk. To help us respond promptly, please ensure you include your name, address and details of the fault. Alternatively, click the Report a Fault link above.

I'd like to renew or end my tenancy agreement?

Please call us at the office during opening hours or click the contact us button with your request and we'll get back to you as soon as possible.

I can smell gas or suspect a gas leak?

Call the National Gas Emergency number on 0800 111 999

I've been broken into?

If you've suffered from a break in, please call 999 or your local police station. They will supply you with a crime number and advise you what to do. Please notify us too.

There's been a power cut?

Should you have a total loss of power, please contact UK power Networks on 0800 316 105

I think there's a fire?

Please call 999 immediatley

The fire alarm is active?

Please call 999 immediatley

I've locked myself out/lost my keys?

This is not an emergency but we may be able to help during office hours. If you're locked out after 5pm, there is a £95 call out charge. For this service please call Lock & Key Centre Locksmiths on 07904 059 133.

My smoke alarm is beeping?

The battery requires replacement. As per your tenancy agreement, it's your responsibility to replace it but we may be able to help during office hours only.